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GP Direct Access Order Communications ​

TQuest Order Communications was implemented at QEH to replace the paper-based process of GP’s requesting test results. It provides a direct link from the GP’s Practice Management System (PMS) to the Trusts Laboratory Information Management System (LIMS). In addition to Pathology ordering it also provides access to a results viewer (Review™) for lookup of both GP and hospital results.
 
The benefits achieved through the implementation of this system include:


Reduced cost
-       reduction in re-testing/re-sampling/duplication
-       reduced administration time in request making

Faster communication
-       test requests sent electronically
-       results received electronically
-       Less use of handwriting
-       Requests can be tracked through their lifecycle

Improved accuracy in test ordering
-       Use of electronic rather than paper methods
-       Unauthorised requests prevented through user access
-       Patient demographics transferred electronically
-       Ability to request additional information
-       Ability to restrict orders based on gender or age
-       Ability to specify additional information to aid analysis
-       More “common” requests presented as initial choices

More convenient
-       Grouping together of requests: multi-disciplinary
-       Ability to look up previous test results

Tangible Benefits

Tangible benefits from the new system were identified and the initial capital investment (£275k) was returned after 2.5 years of operation.
​The implementation of TQuest at QEH is considered a success as much for the non-tangible benefits as the tangible benefits.



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